At the time of the story I was 18 years old, going on 19 in several months. I was a student at a local public high school, and I was, as I am now, a popular kid. I have black hair, blue eyes, and I played tennis and basketball. I also had a body the girls sure seem to like. I worked out some, so I was a bit muscular, but not overly ripped.
I think Blizzard are entitled to make games how they want to make, regardless of fans reception. However it's perfectly normal for fans to express their opinions. I don't think anyone is in the wrong here.